Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Your return can either be exchanged for another available item of equal or lesser value or you can opt to be given in-store credit.

To start a return, you can contact us at shopheatherkae@gmail.com and provide a brief explanation for the reason of the return. 

If your return is accepted, you are responsible for the shipping costs of the return.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shopheatherkae@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us within 3 days of receiving if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.